Head of Customer Success

Role Overview

The Head of Customer Success leads the entire post-sale journey of adoption and retention of Atlas Governance clients in Brazil, Latin America, and the United States.

What You Will Do

Ensure that each client is well implemented, extracts real value from the platform, and evolves in governance maturity. This applies to all segments: from Enterprise with dedicated CSM to the long tail attended by Digital Journey.

Why It Might Be a Fit

Experience in Customer Success in SaaS B2B, with experience leading CS teams (including leading leaders or multidisciplinary teams). Proven experience leading Onboarding/Implementation and Ongoing in mid-market and enterprise clients.

Requirements

• Experience in Customer Success in SaaS B2B
• Experience leading CS teams (including leading leaders or multidisciplinary teams)
• Proven experience leading Onboarding/Implementation and Ongoing in mid-market and enterprise clients
• Experience with segmented CS models (high touch, hybrid, and digital/tech touch)
• History of retention improvement (GRR/NRR), adoption, and Health Score
• Experience with Latam and/or USA clients
• Mastery of SaaS metrics and data-driven management (CRM, product analytics, dashboards)
• Native or fluent Portuguese, Spanish, and English

Benefits

• Health plan assistance
• Home office assistance
• Food assistance
• Spanish classes
• Birthday leave and leave for children’s birthdays

Tagged as: Data Analysis