Customer Retention Manager, Mid-Market, Renewals (German Speaking)

Role Overview

The Customer Retention Manager will nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques. The role requires German language proficiency and three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.

What You Will Do

The responsibilities of the role include nurturing customer relationships, leading renewals across different products and platforms, increasing customer awareness of Atlassian’s product portfolio, and maintaining a deep understanding of product updates and new offerings.

Why It Might Be a Fit

The ideal candidate will have a consistent track record of meeting or exceeding performance goals, ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures.

Requirements

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
• German language proficiency

Benefits

• health and wellbeing resources
• paid volunteer days