Customer Success Manager, Mid-Market EMEA | DX

Role Overview

Working at Atlassian, as a CSM, you will partner with customers to drive engineering transformation using the platform, managing an important segment of customers through implementation and rollout, and ensuring product utilization, business alignment, and high-value use cases.

What You Will Do

You will own the full customer lifecycle, create and maintain a customer success plan, meet targets for net renewal and customer expansion, identify and resolve potential renewal challenges, and establish DX as a key strategic driver of prospect business goals.

Why It Might Be a Fit

You will be proactive and strategic, focusing on being proactive rather than reactive, and will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.

Requirements

• 3-5 years previous Customer Success management experience, ideally at a startup
• Ability to quickly learn and communicate about technical topics and products
• Ability to take ownership, work under pressure, and meet deadlines on time
• Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management
• Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports

Benefits

• health and wellbeing resources
• paid volunteer days