Principal Customer Success Manager

Role Overview

The Principal Customer Success Manager will own the full customer lifecycle, from implementation to driving program success, and lead the internal team to ensure customers get what they need. They will create and maintain a customer success plan, track success initiatives, and meet targets for net renewal and customer expansion.

What You Will Do

The responsibilities include becoming a product expert, coordinating and leading the internal team, creating a customer success plan, meeting targets for net renewal and customer expansion, identifying and resolving potential renewal challenges, and establishing DX as a key Commercial driver of prospect’s business goals.

Why It Might Be a Fit

A great fit will have 7+ years of customer success management, technical account management, management consulting, or account director experience in the Enterprise space. They will be meticulous and obsessive about details and process, perform at a high level consistently, and have excellent presentation, communication, and relationship-building skills.

Requirements

• 7+ years of customer success management, technical account management, management consulting, or account director experience in the Enterprise space
• Ability to quickly learn and communicate about technical topics and products
• Ability to take ownership, work under pressure, and meet deadlines on time
• Ability to challenge, recommend, and redirect teams, as well as manage customer expectations
• Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management
• Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports