Role Overview
Atlassian is looking for a Senior Customer Success Manager, Enterprise – France (French Speaking) to help customers realize the value in their Atlassian investment. The role involves building relationships and demonstrating an understanding of the Atlassian customer journey, guiding complex customers over their hurdles, and delivering value realization through proactive and programmatic customer engagement and best practices.
What You Will Do
Build trusted advisor relationships with customers, deliver measurable outcomes, and drive early and sustained adoption of Atlassian solutions across customers’ organisations.
Why It Might Be a Fit
The ideal candidate will have 7+ years of experience in Customer Success or Account Management, with a proven track record managing Enterprise customers across a complex SaaS product portfolio, and will be able to steer conversations toward clear business outcomes.
Requirements
- Fluency in French (spoken and written)
- 7+ years in Customer Success or Account Management
- AI-native or well on your way
- Trusted advisor to senior customer stakeholders
- Skilled at building and running Success Plans
- Strong internal advocate
- Able to manage and prioritise a book of business
- Hands-on experience with Gainsight, Salesforce, and BI tools
Benefits
- Health and wellbeing resources
- Paid volunteer days
- Equitable, explainable, and competitive compensation programs
- Bonuses
- Commissions
- Equity
To apply for this job please visit globalcareers-atlassian.icims.com.
Follow us on social media