Customer Success Manager

Role Overview

As a Customer Success Manager, you’ll be the trusted advisor helping senior living operators achieve measurable outcomes through August Health. You’ll own the customer relationship from post go live through renewal—driving adoption, engagement, and long-term success.

What You Will Do

Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships. Conduct regular check-ins and strategic calls to foster engagement and trust. Drive platform adoption and ensure customers are utilizing key features to achieve ROI.

Why It Might Be a Fit

3+ years of experience in a customer-facing role, ideally in Customer Success, Account Management, Implementation, or a similar function. A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes.

Requirements

• 3+ years of experience in a customer-facing role
• Customer-obsessed mindset
• Ability to translate business needs into technical and workflow requirements
• Exceptional communication and relationship management skills
• Comfortable with ambiguity and change

Benefits

• Market-competitive compensation
• Significant equity option grants
• 100% company-paid premiums for health, dental, and vision coverage
• Company contributions to your HSA
• 2% 401(k) match
• Rightway Health Advocacy
• Spring Health Mental Wellness
• Flexible time off policy
• 100% paid family leave
• All-expenses-paid, in-person company offsites twice a year