Customer Retention and Post-Sales Operator

Role Overview

We are looking for a Customer Retention and Post-Sales Operator to join our team and provide support to customers in the sales and post-sales processes of vehicles.

What You Will Do

Manage returns, respond to negative reviews, and contact customers who are thinking of canceling the purchase.

Why It Might Be a Fit

Excellent communication skills, active listening, and negotiation skills are required.

Requirements

• Previous experience in customer service
• Valuable experience in retention
• Excellent communication skills
• Active listening and negotiation skills
• Customer-oriented and ability to manage difficult conversations with empathy and criteria
• Proactive, organized, and resolute person, with motivation and attention to detail
• Valuable basic knowledge of vehicles and associated documentation

Benefits

• Indefinite contract
• Flexible salary
• Company benefits
• One week of remote work per month