Customer Success Manager

Role Overview

As a Customer Success Manager, you will be the voice of the dealer inside Protomiq and the trusted partner they turn to long after go-live. Your core mission is retention, and you earn it by understanding what each customer is trying to achieve, building a strategy to get there, and proving the value of Protomiq along the way.

What You Will Do

Advocate for our customers, build strategy, communicate the value, protect and grow the relationship, and strengthen our playbooks.

Why It Might Be a Fit

Be the trusted advisor, own retention and expansion outcomes, work with a full suite of shopper intelligence products, and join a growing automotive SaaS team.

Requirements

• 1+ year of automotive software (SaaS) experience OR experience in a dealership role using automotive software (digital retail, CRM, desking, etc.), with a solid understanding of automotive retail
• Proven success managing diverse accounts as a Customer Success Manager or in a similar role
• Experience with CRMs
• Strong communication, problem-solving, and strategic thinking skills
• Comfort with data-driven decision-making and optimizing metrics
• Ability to manage multiple priorities in a fast-paced environment
• Quick thinking and flexibility, with the drive, grit, and goal-minded motivation to keep learning and keep winning in a growing organization
• A positive, customer-centric mindset and the ability to work both independently and across teams

Benefits

• Competitive compensation
• Comprehensive benefits
• Professional development opportunities
• Culture built on collaboration, accountability, and growth