Customer Success Manager, Forma

Role Overview

We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.

What You Will Do

Strategic Customer Partnership, Scaled Engagement with Strategic Focus, Adoption & Value Realization, Growth & Expansion, Retention & Risk Mitigation, Voice of the Customer

Why It Might Be a Fit

Have 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar), Have a 4-year degree or equivalent experience, Can travel up to 25% for in-person customer engagements and internal meetings

Requirements

• Have 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
• Have a 4-year degree or equivalent experience
• Can travel up to 25% for in-person customer engagements and internal meetings
• Have the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offerings
• Have capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry – one of the largest, and most complex industries out there
• Are resilient as your customers’ and Autodesk’s priorities evolve
• Are passionate about solving customer problems and make decisions with a customer-first mindset
• Take accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk
• Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
• Address conflict and misalignment constructively, prioritizing solutions and relationships
• Demonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiences
• Can interpret difficult situations and help provide solutions for resolution
• Are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunities

Benefits

• health and financial benefits
• time away
• everyday wellness