Customer Success Manager, Water Infrastructure

Role Overview

The Customer Success Manager will lead a distributed EMEA team, building customer success plans and scalable practices to help customers adopt Autodesk’s water solutions. The role requires a strong understanding of water infrastructure workflows and the ability to work effectively with distributed teams and customers across EMEA.

What You Will Do

The Customer Success Manager will lead and develop a team, build customer success plans, use customer health data to guide priorities, and partner with Sales and Account Management on renewals and solution expansion.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, with a working knowledge of water infrastructure workflows and experience improving adoption, retention, and customer satisfaction through customer engagement strategies.

Requirements

• 5+ years in Customer Success, Account Management, Technical Consulting, Sales, or a related customer-facing role in software, engineering, or infrastructure
• 3+ years leading, coaching, or managing customer-facing teams
• Working knowledge of water infrastructure workflows, such as water distribution, wastewater collection, stormwater management, hydraulic modelling, drainage design, or asset management
• Experience improving adoption, retention, and customer satisfaction through customer engagement strategies
• A thoughtful, metrics-informed approach to decision-making and experience building relationships with senior stakeholders
• Strong coaching, communication, problem-solving, and stakeholder management skills
• An organized, collaborative approach and the ability to adapt in a growing organization
• Ability to work effectively with distributed teams and customers across EMEA
• Curiosity about the water infrastructure industry and its evolving challenges
• Ability to travel up to 35% as needed for customer engagements, team collaboration, and industry events

Benefits

• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• Comprehensive benefits package