Customer Success Manager

Role Overview

The Customer Success Manager will lead and grow a team of Customer Success Managers, delivering a best-in-class experience for global life sciences customers. They will own strategic account relationships and set the standard for how Automata delivers integrated lab automation across regions.

What You Will Do

Independently manage customer projects from contract signature to delivery, own a portfolio of customers and projects, proactively identify and evaluate risks, and maintain a strong understanding of the LINQ platform features and limitations.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in a customer-facing delivery role, a scientific background or hands-on lab experience, and a track record of independently managing complex technical projects.

Requirements

• 5+ years in a customer-facing delivery role within biotech, life sciences or lab automation
• Scientific background or hands-on lab experience
• Track record of independently managing complex technical projects
• Demonstrated success understanding highly technical and scientific challenges
• Stakeholder management at a senior level
• Strong presentation skills
• Proficiency with project management tools
• Experience in start-up or scale-up environments

Benefits

• Healthcare
• 401k
• Well-being budget
• Holiday
• Additional leave days
• Birthday trees
• Paid sick leave
• Mental health support

Tagged as: Project Management