Customer Success Manager

Role Overview

As a Customer Success Manager, you will own a portfolio of strategic and technically complex customers, working with Salesforce, DevOps, Engineering, Platform, Security, and executive stakeholders to understand each customer’s development lifecycle, deployment processes, technical environment, and business objectives.

What You Will Do

You will own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth. You will build trusted relationships with customers, develop a strong understanding of their Salesforce development lifecycle, and apply knowledge of Salesforce DevOps and software delivery best practices to help customers improve adoption and realize measurable value.

Why It Might Be a Fit

Successful CSMs understand not only whether customers are using AutoRABIT, but how they build and deliver software on Salesforce, where technical and operational friction exists, and how AutoRABIT can help improve those processes.

Requirements

• 5+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or other customer-facing enterprise technology roles.
• 2+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software.
• Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
• Strong technical background with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes.
• Experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams.
• Experience supporting Fortune 500 or similarly complex organizations preferred.
• Experience within Financial Services, Healthcare, Government, or other regulated industries preferred.

Tagged as: Salesforce