Manager, Account Management Enablement

Role Overview

The Manager, Account Management Enablement supports the effectiveness and scalability of the Account Management organization by improving client intelligence, portfolio visibility, executive-ready reporting, and cross-functional follow-through.

What You Will Do

Partner with Account Management leaders to understand client priorities, relationship dynamics, performance, risks, commitments, and upcoming milestones across a portfolio of strategic accounts. Prepare drafts of agendas, executive briefings, presentations, and supporting materials for quarterly business reviews, governance meetings, renewals, escalations, onsite meetings, and other important client interactions.

Why It Might Be a Fit

This is a hands-on individual contributor role focused on creating capacity for account leaders and strengthening consistency across the portfolio. The ideal candidate will have experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Four or more years of relevant experience in healthcare account management, client services, account operations, healthcare operations, business analysis, or a related field.
• Experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships.
• Working knowledge of account management disciplines, including client health, value demonstration, retention, renewal readiness, escalation management, and growth support.
• Experience preparing QBRs, executive business reviews, dashboards, client-health assessments, renewal materials, strategic account materials, or executive briefings.
• Strong written communication, presentation development, facilitation, organization, and project coordination skills.
• Advanced Microsoft Excel and PowerPoint skills and experience with CRM, reporting, business intelligence, or account-planning tools.