Senior Manager, Customer Engagement & AI – Go-to-Market

Role Overview

The Senior Manager, Customer Engagement & AI – Go-to-Market is a senior client-facing solution leader responsible for helping Avanade shape, position, and win Customer Engagement and AI opportunities across the Microsoft ecosystem. This role sits at the intersection of go-to-market, pre-sales, solution architecture, Microsoft alignment, and delivery expertise.

What You Will Do

The individual will work directly with clients, account teams, Microsoft, industry leaders, and delivery teams to identify opportunities, shape differentiated solutions, develop compelling demonstrations and prototypes, and translate emerging Microsoft capabilities into practical client outcomes.

Why It Might Be a Fit

The role requires a strategist who can understand where CE and AI are going and translate that into a meaningful Avanade proposition, a solutioner who can turn ambiguous client problems into credible solutions, a storyteller who can connect technology capabilities to business outcomes, and a builder who can prototype and demonstrate ideas rather than relying exclusively on PowerPoint.

Requirements

• Significant experience with Microsoft Dynamics 365 Customer Engagement and Power Platform
• Strong understanding across multiple CE workloads, ideally including Sales, Customer Service, Field Service and broader customer engagement scenarios
• Demonstrated experience in enterprise pre-sales, solution architecture, consulting or complex solution shaping
• Practical experience applying Copilot, Copilot Studio, generative AI or agentic AI to business scenarios
• Ability to lead client discovery, envisioning and solution-design workshops
• Experience developing demonstrations, prototypes, proofs-of-concept or solution accelerators
• Strong understanding of Dataverse, integrations, security and enterprise solution architecture
• Ability to communicate with both C-level/business stakeholders and deeply technical audiences
• Strong relationship-building skills with Microsoft, sales teams, delivery teams and clients
• Proven ability to turn emerging technology into repeatable, sellable and deliverable solutions

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Tagged as: Microsoft Dynamics