Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager will own some of the company’s largest and most strategic relationships with UK wealth managers, ensuring measurable value across thousands of users and leading renewals and growth.

What You Will Do

The role involves taking full post-sales ownership of a portfolio of enterprise accounts, building relationships with clients, running quarterly business reviews, and driving progress through internal teams and leadership.

Why It Might Be a Fit

The ideal candidate will have a proven track record of renewing and expanding accounts while staying customer-centric, with executive presence and confidence with senior stakeholders.

Requirements

• B2B SaaS experience with customer success in managing several large enterprise accounts at once
• Agile environment experience, either in a scale-up or start-up or proven success adapting from a large vendor to a smaller business
• Commercial track record of renewing and expanding accounts while staying customer-centric
• Leadership and presence with senior stakeholders, combined with a genuine eagerness to learn
• Mobility and comfort with regular travel to client sites

Benefits

• Culture and growth opportunities
• 34 days holiday plus birthday off (inclusive of bank holidays)
• Share options
• Skills development with continuous learning
• Remote and flexible working
• Life insurance
• Income protection
• Private health care
• Employee assistance programme for emotional wellbeing
• Freebies and discounts at a range of retailers
• Cycle to work scheme
• Pension scheme (employer contribution matched up to 5%)