Customer Success Manager

Role Overview

The Customer Success Manager is responsible for helping customers achieve measurable business outcomes through the successful adoption and ongoing value realization of AvePoint solutions.

What You Will Do

Own the customer success strategy, drive product adoption, build trusted relationships with customer stakeholders, monitor customer health, and proactively identify and mitigate risk.

Why It Might Be a Fit

Ideal for someone who is customer-obsessed, commercially aware, data-driven, and comfortable navigating both business and technical conversations with stakeholders.

Requirements

• Bachelor’s degree in a relevant field
• 2+ years of experience in a technical consulting role
• Strong customer satisfaction, customer service, adoption, and retention experience
• Excellent written/verbal communication, organization, presentation, and project management skills
• Ability to work individually and within a highly collaborative global team setting
• Willingness to learn and adapt in a fast-paced environment
• Strong experience in communicating with different stakeholders and decision makers, both internally and externally
• Expert at customer relationship management
• Advanced ability to understand business objectives through requirements gathering and analysis
• Impeccable organizational awareness skills
• Knowledge in the following technical areas are a plus: Microsoft SharePoint architecture, TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies

Benefits

• Medical
• Dental
• Vision
• 401(k) with match
• Unlimited PTO
• Bonuses
• Commissions
• Equity (RSUs)