Role Overview
As a Customer Success Manager at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.
What You Will Do
Manage a portfolio of enterprise customers, build strong relationships with key stakeholders, lead customer onboarding, adoption, and ongoing engagement, and collaborate with Sales and Product teams to drive adoption and satisfaction.
Why It Might Be a Fit
This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.
Requirements
- 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment
- Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention
- Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams
- Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences
- Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success
- Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential
Benefits
- Comprehensive benefits package designed to support your well-being, growth, and work-life balance
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal and transportation allowances
To apply for this job please visit jobs.ashbyhq.com.
Follow us on social media