Customer Experience Analyst

Role Overview

Support the planning and execution of the customer experience program, analyzing customer satisfaction survey results, and identifying trends and opportunities for improvement.

What You Will Do

Collect, consolidate, and analyze customer satisfaction survey results, set up and manage transactional and relational surveys, and prepare regular reports on satisfaction indicators.

Why It Might Be a Fit

Identify, propose, and promote initiatives to improve the customer experience, and contribute to the recovery of the customer experience by managing detractor alerts and critical cases.

Requirements

• Industrial Engineer
• Business Administration
• Systems Engineer
• Statistician
• Economist
• At least 1 year of experience in data analysis, Customer Experience, Customer Success, Service Quality, or Voice of the Customer
• Advanced Excel level
• Intermediate English level (B2)
• Knowledge in Power BI (Desirable)
• Qualtrics knowledge for setting up and managing transactional and relational surveys