Customer Experience Enablement Manager II

Role Overview

The Customer Experience Enablement Manager II is a mid-level role responsible for developing and delivering training programs, tools, and resources that improve customer and teammate experiences.

What You Will Do

Lead the design, development, and maintenance of customer-facing content, including webinars, eLearning, and instructor-led training (ILT). Manage a learning repository and keep content current with product and customer needs.

Why It Might Be a Fit

A go-getter with an entrepreneurial mindset, focused on making a difference for our customers, and committed to a culture where you can fully be ‘you’ – connected with others, chasing big goals, and making a meaningful impact.

Requirements

• Bachelor’s degree in Instructional Design, Educational Technology, or a related field.
• 3+ years of experience in instructional design, training development, or customer-facing content creation.
• Proficiency with LMS platforms, eLearning and video creation tools, and virtual delivery platforms.
• Strong project management skills and the ability to manage multiple complex projects.

Benefits

• 18 days PTO
• 11 Holidays
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP)
• Onsite Health Clinic with Atrium Health
• 401(k) Match
• Parental Leave
• Eldercare Leave
• Tuition Reimbursement
• Hybrid Workplace Flexibility
• Free parking
• Gym reimbursements for remote teammates
• Discounts on Pet, Home, and Auto insurance
• Onsite gym fitness center, yoga studio, and basketball court

Tagged as: Project Management