Customer Experience Specialist – PT

Role Overview

Deliver a premium, personalized service to Avis First customers, ensuring a seamless experience from delivery to collection. Act as the front-line customer experience specialist, ensuring a welcoming, professional, and personalized interaction.

What You Will Do

Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction. Provide a premium customer experience by delivering vehicles directly to customers. Collaborate with team members and management to coordinate timely vehicle delivery and collection.

Why It Might Be a Fit

We are looking for a professional, friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills are required. Technologically proficient and comfortable using various mobile devices.

Requirements

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Benefits

• Bi-weekly hourly wage
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars