Role Overview
This is a build role where you will design and run the delivery and customer success model, including onboarding, implementation, and escalation processes.
What You Will Do
You will own delivery from kickoff through go-live, drive implementation timelines, own adoption and time to value, and report account health and delivery risk.
Why It Might Be a Fit
We want someone who takes action without waiting for direction, can hold a deployment conversation with an IT leader, and can run business outcomes conversations with executive sponsors.
Requirements
- 3+ years in customer success, professional services, delivery, or consulting at an enterprise software company
- Evidence of building process where none existed
- Takes action without waiting for direction, and solves problems creatively when there is no playbook
- Experience running complex technical implementations to a deadline
- Comfortable working directly with engineering on customer escalations
- Executive presence. Credible in front of customer VPs and C-level sponsors, including during escalations
- Able to move between a technical deployment discussion and an executive business conversation
- Willing to travel to customer sites
To apply for this job please visit axiamatic.zohorecruit.in.
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