Customer Success Manager, Brazil

Role Overview

The Senior Customer Success Manager will work with Axon’s larger customers to build long-term, strategic partnerships. They will work closely with clients to understand their workflows, organizational structures, and overall requirements. As the main point of contact, customers will rely on the manager to provide best practices and help them achieve their operational goals through the use of Axon’s products.

What You Will Do

The manager will build trusted partnerships with command staff, procurement, and training leads. They will facilitate executive business reviews, ensure customer understanding of timelines and delivery scope, and translate deployment goals into success criteria.

Why It Might Be a Fit

The manager will work closely with multiple cross-functional teams, providing invaluable insight into customers’ needs and challenges. They will help influence and guide internal product roadmaps and projects. The manager will also be responsible for collecting feedback on product usability, training effectiveness, and support responsiveness.

Requirements

• Bachelor’s degree or equivalent work experience
• Portuguese/English bi-lingual
• 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers
• Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans
• A proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations