Customer Success Manager

Role Overview

The Customer Success Manager will work with Axon’s larger customers to build long-term, strategic partnerships. They will work closely with clients to understand their workflows, organizational structures, and overall requirements.

What You Will Do

The Customer Success Manager will build trusted partnerships with customers, facilitate executive business reviews, and ensure the customer understands timelines, delivery scope, and key contacts. They will also act as a liaison between Sales, Professional Services, Support, and the customer, and develop a deep understanding of Axon’s product line to ensure proper implementation in every customer’s environment.

Why It Might Be a Fit

The ideal candidate will have strong project management skills, a proven track record of leading process improvements, and experience tracking product adoption and customer engagement through data-analysis tools. They will be self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers
• Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans
• A proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Benefits

• Base pay
• Bonus
• Stock awards