Product Operations Manager I, Customer Operations

Role Overview

Join Axon and be a Force for Good. As a Product Operations Manager I, Customer Operations, you’ll be the internal engine behind every deal, from quote to purchase order to delivery, and the go-to contact between Axon Air and our external Revenue Operations partners.

What You Will Do

Release purchase orders and manage order administration end-to-end, from quote to fulfillment. Become Axon Air’s deal-processing product expert, helping Quoting and Commercial Operations teams understand our products so deals get structured right the first time.

Why It Might Be a Fit

You’ll catch issues before they become delays by reviewing quotes and purchase orders for accuracy. Build automations and tools that simplify sales operations — leave it better than you found it.

Requirements

• Bachelor’s degree or relevant work experience
• 3+ years in sales operations, order administration, product operations, or similar
• Sharp attention to detail — you catch the error before it becomes a problem
• A builder’s curiosity: you see a manual process and want to automate it
• Experience with Salesforce or similar CRM/CPQ tools
• A ground-up mindset — you learn the workflow before you redesign it
• Strong communication skills and the ability to influence both external partners and internal teams

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices