Customer Experience Partner

Role Overview

The CX Partner is a customer-facing role responsible for managing high-value relationships with Gold customers. This role ensures premium service delivery, cost to serve optimization, escalates issues, and champions the voice of the customer internally.

What You Will Do

Act as the primary point of contact for Gold customers and local commercial teams, handle escalations, follow up on root causes, and drive resolution with internal stakeholders.

Why It Might Be a Fit

The ideal candidate has a strong customer-centric mindset, excellent communication skills, and analytical problem-solving skills. They should be able to navigate complexity and align cross-functional teams around shared customer goals.

Requirements

• Bachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain Management, or a related field
• Strong customer-centric mindset
• Excellent communication skills (oral and written) in French and English
• Analytical problem-solving skills
• Solid knowledge of order-to-cash processes (SAP) supporting customer operations

Benefits

• Competitive Pay Package
• Competitive Holiday/Paid Time Off
• Retirement/Pension Plan
• Medical, Critical Illness, and Life Insurance
• Employee Assistance Programs
• Best-in-class, family-friendly, and inclusive leave policies