Role Overview
As a Customer Success Director at Backbase, you will be at the forefront of driving customer satisfaction and success. You will be responsible for ensuring that our customers derive maximum value from Backbase’s Engagement Banking Platform.
What You Will Do
Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase’s solutions to achieve their business goals.
Why It Might Be a Fit
This role offers a unique opportunity to make a significant impact on Backbase’s customer success, helping our customers achieve their strategic goals while driving growth and adoption of our engagement banking platform and other solutions.
Requirements
- Bachelor’s degree in Technology, Business, or a related field
- 10+ years of experience in a customer-facing role, including consulting, customer support, delivery or account management, with a focus on customer success in the technology or software industry
- Technical Acumen
- Language Proficiency
- Customer-Centric Mindset
- Results-Driven
- Relationship Builder
- Autonomous and Cross-Functional
- Organizational Skills
- Commercial and Functional Acumen
To apply for this job please visit job-boards.greenhouse.io.
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