Global Customer Success Manager I

Role Overview

As a Global Customer Success Manager at Bandwidth, you will play a pivotal role in ensuring an exceptional customer experience with our products and services. You will oversee the entire customer journey, from initial engagement to ongoing support, serving as the primary point of contact within the Customer Operations department.

What You Will Do

Act as a customer advocate, identifying opportunities for product and operational improvements that benefit both the customer and Bandwidth. Communicate customer expectations and deadlines effectively by serving as the main point of contact between customers and internal teams.

Why It Might Be a Fit

We’re looking for a candidate with 1-2 years experience in customer management, familiarity with the tech industry, and experience in handling challenging relationships, problem solving, and technical project management.

Requirements

• BA Degree
• 1-2 years experience in customer management
• Familiarity in the tech industry (networking/telecommunications), project management, customer management, etc.
• Experience in handling challenging relationships, problem solving, technical project management, API and basic software development
• Project tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (i.e. Zendesk)

Benefits

• Work laptop and an internet allowance to support the costs of the Internet at home
• Contribution of 8% of monthly gross salary into private pension
• Income protection plan to ensure regular income if unable to work due to illness or injury
• Life insurance providing financial support to loved ones in the event of unexpected passing
• Health insurance with extensive coverage and simple claim process
• Extensive Employee Assistance Programme offering 24/7 counseling and support
• Unlimited, free and anonymous consultations with dedicated therapist
• Childcare support
• Cycle to work scheme
• 24 days annual leave per year and 1 additional day every 3 years
• Time-Off Embargo
• Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
• ‘Mahalo moments’ program grants additional time off for life’s most important moments
• 90-Minute Workout Lunches, contribution to monthly fitness subscription and unlimited virtual meetings with nutritionist