Customer Success Manager

Banyan Software is seeking a Customer Success Manager for Higher Education SaaS. The ideal candidate will take ownership of post-implementation accounts, build deep customer relationships, and drive measurable outcomes in retention and revenue growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS environment
• Background in higher education SaaS strongly preferred; healthcare SaaS or health tech software is a strong secondary option
• Demonstrated history of quota attainment and revenue contribution in a CS or account management capacity
• Experience with upsell and expansion motions within existing accounts
• Proven job stability with at least one tenure of 3–5 years demonstrating depth of experience and long-term commitment
• Strong communication and relationship-building skills
• Data-driven mindset with the ability to use customer health metrics, usage analytics, and feedback to guide decisions and strategy
• Ability to balance strategic thinking with hands-on execution, comfortable rolling up your sleeves and doing the work
• Proactive, solutions-focused approach with the ability to create structure and operate effectively in fast-paced, evolving environments
• Cross-functional collaboration experience; ability to partner with product, sales, support, and leadership to advocate for customers and drive alignment

Benefits

• Health Insurance
• 401(k) Matching
• Paid Time Off
• Retirement Plan