Role Overview
The Senior Customer Success Manager is a strategic business partner who aligns technology initiatives with organizational priorities to deliver measurable business, clinical, and operational outcomes. This role drives executive engagement, portfolio alignment, governance, adoption, and value realization across enterprise initiatives.
What You Will Do
The Senior CSM supports organizational growth, Digital Transformation, AI enablement, and innovation by translating business needs into actionable technology strategies.
Why It Might Be a Fit
The ideal candidate is a strategic, relationship-focused leader who excels at translating business needs into actionable technology outcomes.
Requirements
- Bachelor’s degree in business, Healthcare Administration, Information Technology, or related field
- 4+ years of experience in Customer Success, Business Relationship Management, Healthcare Operations, Technology Management, or Program Management
- Experience working directly with executive and senior leadership teams
- Exceptional presentation, facilitation, and executive communication skills
- Ability to develop compelling business cases and influence decisions at all organizational levels
- Strong stakeholder management, negotiation, and relationship-building skills
- Proven ability to lead cross-functional initiatives and drive organizational alignment
- Healthcare industry experience strongly preferred
- Experience supporting Digital Transformation, AI initiatives, or enterprise technology programs
- BRMP, PMP, Agile, Lean Six Sigma, or similar certifications
- Experience with ServiceNow, change management, portfolio management, and governance frameworks
Benefits
- Career growth and development opportunities
- Comprehensive health and wellness resources
- A wellness program that can help employees eliminate their medical plan deductible
- Tuition reimbursement to support continued learning and advancement
To apply for this job please visit baptisthlth.taleo.net.
Follow us on social media