Role Overview
Lead a small customer success team, own the customer lifecycle, and shape the business’s customer onboarding, support, and growth.
What You Will Do
Own the customer lifecycle, lead and coach a customer success team, stay hands-on with customer sessions, spot at-risk customers, and turn usage data into clear priorities.
Why It Might Be a Fit
Senior customer leadership experience in a software or technology business, accountable for retention and expansion, with results to point to.
Requirements
- Senior customer leadership experience in a software or technology business
- Accountable for both retention and expansion, with results to point to
- Proven experience managing and developing a customer-facing team
- Independent and hands-on, used to building processes without a blueprint
- Construction finance or construction software experience is a real advantage
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