Customer Success Manager I

Role Overview

The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams.

What You Will Do

Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities. Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.

Why It Might Be a Fit

Requires 5+ years of experience in sales operations, account management, customer success or equivalent, and a Bachelor’s or master’s degree in Sales, Business Administration or equivalent.

Requirements

• 5+ years of experience in sales operations, account management, customer success or equivalent
• Bachelor’s or master’s degree in Sales, Business Administration or equivalent
• Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts
• Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms
• Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities
• Strong problem-solving and project-management capabilities, with excellent interpersonal and organizational skills
• Highly self-sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight
• Self-motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement
• Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment

Benefits

• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

Tagged as: Gainsight