Role Overview
The AI Customer Growth Manager will use AI tools to research customer businesses, analyze performance trends, and identify potential revenue opportunities. They will develop strategic account growth plans and build strong relationships with customer decision-makers.
What You Will Do
The AI Customer Growth Manager will use AI tools to research customer businesses, analyze performance trends, and identify potential revenue opportunities. They will develop strategic account growth plans and build strong relationships with customer decision-makers.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with demonstrated responsibility for account expansion or revenue growth. They will have experience using AI tools to support research, analysis, outreach, or business strategy.
Requirements
- 5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales
- Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms
- Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio
- Experience managing large or enterprise-sized customer accounts
- Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies
- Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue
- Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to support research, analysis, outreach, or business strategy
- Experience creating or implementing AI-assisted workflows and automations that improve efficiency or business results
- Strong analytical skills and the ability to translate customer data into actionable growth strategies
- Experience working with CRM systems, account performance data, and revenue reporting
- Strong commercial judgment and the ability to confidently discuss business opportunities with customer stakeholders
- An entrepreneurial mindset with a strong sense of ownership and accountability
- Excellent written and verbal communication skills
- A creative problem solver who is proactive, independent, and comfortable navigating unfamiliar challenges
- Highly organized, with the ability to manage multiple accounts, expansion opportunities, and competing priorities
- Comfortable collaborating across teams and working in a fast-paced startup environment
Benefits
- Professional development opportunities
To apply for this job please visit jobs.workable.com.
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