AI Customer Growth Manager

Role Overview

Customer Growth at Bask Health is AI-first, data-driven, and focused on helping our customers scale successful Telehealth businesses. We’re looking for an AI Customer Growth Manager who combines commercial experience, an entrepreneurial mindset, and hands-on AI proficiency to identify new revenue opportunities and drive measurable account growth.

What You Will Do

You’ll use AI tools, customer data, and market insights to uncover growth opportunities, develop targeted expansion strategies, and help customers maximize their business potential through Bask.

Why It Might Be a Fit

We’re looking for someone who is comfortable owning growth targets, managing expansion opportunities, and turning data-driven insights into measurable business results.

Requirements

• 5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales
• Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms
• Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio
• Experience managing large or enterprise-sized customer accounts
• Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies
• Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue
• Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to support research, analysis, outreach, or business strategy
• Experience creating or implementing AI-assisted workflows and automations that improve efficiency or business results
• Strong analytical skills and the ability to translate customer data into actionable growth strategies
• Experience working with CRM systems, account performance data, and revenue reporting
• Strong commercial judgment and the ability to confidently discuss business opportunities with customer stakeholders
• An entrepreneurial mindset with a strong sense of ownership and accountability
• Excellent written and verbal communication skills
• A creative problem solver who is proactive, independent, and comfortable navigating unfamiliar challenges
• Highly organized, with the ability to manage multiple accounts, expansion opportunities, and competing priorities
• Comfortable collaborating across teams and working in a fast-paced startup environment

Benefits

• Flexible work arrangements