Customer Growth Manager

Role Overview

The Customer Growth Manager will help Bask Health’s existing merchants expand their businesses and increase the value they receive from our software platform. This role focuses on identifying account growth opportunities, strengthening customer adoption, supporting retention, and developing long-term relationships with merchants.

What You Will Do

The Customer Growth Manager will manage growth initiatives across an assigned portfolio of existing merchant accounts, identify opportunities to expand account value and platform adoption, and build relationships with entrepreneurs, business owners, and customer decision-makers.

Why It Might Be a Fit

The ideal candidate will have genuine post-sale customer relationship experience, strong commercial awareness, and recent experience working with e-commerce businesses or merchant-facing software.

Requirements

• 3+ years of experience in customer success, account management, customer growth, or a closely related post-sale commercial role
• At least 2 full years of genuine post-sale customer relationship ownership
• Demonstrated experience supporting customer adoption, retention, renewals, or account expansion
• Recent, substantive experience working directly with e-commerce businesses, online merchants, or merchant-facing commerce software
• E-commerce experience within approximately the past 4 years
• Strong understanding of e-commerce business models and merchant operations
• Experience managing an assigned portfolio of existing customer accounts
• Ability to identify growth opportunities within established customer relationships
• Experience discussing business goals and expansion opportunities with customers
• Strong commercial awareness and understanding of account growth principles
• Ability to build relationships with entrepreneurs, founders, and business decision-makers
• Experience using customer engagement or product usage information to guide account activity
• Ability to identify opportunities for additional software adoption
• Experience supporting customer retention and renewal initiatives
• Strong written and verbal communication skills
• Ability to explain product value in relation to customer business needs
• Experience collaborating with sales and customer success teams
• Ability to coordinate commercial opportunities with internal stakeholders
• Strong organizational skills and attention to detail
• Ability to manage multiple account growth opportunities simultaneously
• Experience using CRM or customer success management tools
• Ability to maintain accurate opportunity records and follow-up documentation
• Strong problem-solving skills and proactive communication
• Comfortable learning new software platforms and features
• Ability to work independently in a remote environment
• Availability to collaborate during required U.S. Eastern Time working hours
• Strong ownership mentality and commitment to sustainable customer growth

Benefits

• Benefits package
• Opportunities for professional growth and development