Senior Manager, Customer Experience Data Strategy / Database Owner

Role Overview

The Senior Manager, CX Data Strategy & Governance is responsible for defining, governing, and advancing the consumer database ecosystem that powers Reynolds American’s Connected Consumer at Scale strategy.

What You Will Do

Lead business ownership of database requirements, establish and maintain governance frameworks, act as the primary CX liaison to Digital Business Services, and provide strategic oversight for database-related reporting environments.

Why It Might Be a Fit

Success in this role requires strong strategic thinking, cross-functional leadership, data governance expertise, stakeholder management, and the ability to influence technology roadmaps that support future consumer engagement ambitions.

Requirements

• Bachelor’s degree required; degree in Business, Marketing, Information Systems, Analytics, Data Management, or related field preferred.
• 5 to 7+ years of experience in data strategy, analytics, database management, CRM, marketing technology, or related disciplines.
• Experience managing cross-functional initiatives involving business and technology stakeholders.
• Strong understanding of data governance principles and data lifecycle management.
• Experience translating business requirements into technical solutions.
• Experience with reporting and analytical tools such as Power BI, Tableau, or equivalent.
• Databricks experience preferred or transferable experience with similar technologies.

Benefits

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
• Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
• Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave
• Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
• Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
• Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
• Paid Parental Leave + temporary reduced work schedule opportunity
• Funeral Leave
• Short-Term Disability Leave
• Long-Term Disability Leave
• Jury Duty Leave
• Military Leave
• Released Time for Children’s Education
• Community Outreach Leave
• Other paid leave benefits, as required by state or local law