Customer Experience Associate

Role Overview

Drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product communication & knowledge.

What You Will Do

Manage inbound customer communications, make outbound thank you and communication calls, consult on customer success, maintain working product knowledge, and track interactions in CRM.

Why It Might Be a Fit

The ideal candidate is a Great Person with a customer-first mindset, aiming to deliver high-quality service in every customer interaction.

Requirements

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Benefits

• Salary
• Bonus
• Paid time off
• Health Insurance
• 401k
• Professional development