Customer Success Manager

Role Overview

As Germany’s leading energy consultant, we help households save around €1,500 per year by installing the right heat pumps and PV systems. We are looking for a Customer Success Manager to accompany our customers after contract conclusion as the central point of contact.

What You Will Do

You will be responsible for customer care after contract conclusion – from onboarding to acceptance of the installed system. You will coordinate appointments and procedures with our trade partners and ensure that agreements are met.

Why It Might Be a Fit

You will work with ambitious colleagues in an environment with palpable momentum. You will have unlimited learning opportunities and diverse career advancement opportunities.

Requirements

• Experience in customer management, customer success, or project coordination
• Communication skills
• Ability to work independently and structured
• Basic understanding of energy efficiency, heat pumps, and solar systems
• Fluency in German in word and writing; English skills are welcome

Benefits

• Learning budget
• Urban Sports Clubs
• Job ticket or kindergarten subsidy
• Company pension
• Team events