Sales Operations Manager

Your Purpose As a Sales Operations Manager

• Oversee daily sales operations, ensuring accurate reporting, smooth workflows, and compliance with dealership processes.
• Serve as the subject matter expert for dealership systems, CRM, DMS, inventory processes, and brand product knowledge.
• Monitor guest leads, communications, and follow-ups to support a high-quality sales experience.
• Support Sales Directors and the sales team through training insights, appointment confirmations, next-day follow-up calls, and assisting with overflow guest needs.
• Structure deals, prepare finance menus, process credits, and handle necessary documents, payoffs, and in-transits.
• Assist with used-car appraisals and manage accurate CRM logging and guest visit close-outs.
• Provide support on the sales floor during peak times and ensure alignment with manufacturer and dealership standards.
• Perform additional duties as assigned.

Basic Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Strong knowledge of dealership operations, inventory management, and finance processes
• Proficiency with CRM and DMS systems (e.g., Route One, Dealertrack, Tekion, Reynolds, etc.)
• Prior dealership or sales coordination experience preferred
• Excellent communication, organization, and multitasking skills
• Ability to work in a fast-paced environment and support multiple teams simultaneously

Your Well-Being

• Competitive Pay: $70,000-90,000 annually (salary plus bonus)
• Flexible Work Schedule: Full-time hours
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day