Role Overview
Deliver exceptional customer service across multiple communication channels, creating and preserving seamless customer experiences.
What You Will Do
Manage customer interactions, build relationships, respond to social media, and escalate queries.
Why It Might Be a Fit
Become a subject matter expert, collaborate with internal teams, and optimize the overall customer experience.
Requirements
- Previous experience with an automotive OEM
- Excellent verbal communication and writing skills
- Experience in handling phone calls and case management scenarios
- Experience with social media handling
- Technical and administrative skills
- Familiarity with Zoho CRM or similar and current phone systems
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