Customer Success Manager (East Coast)

Role Overview

Join Beam’s Customer Adoption & Support team as a Customer Success Manager to help organisations seamlessly embed AI tools into daily frontline work. This is a high-autonomy, high-impact role where you’ll blend high-touch, empathetic user support with proactive, high-energy training.

What You Will Do

Drive adoption and training, act as the voice of the user, and build the playbook for Customer Success in the US.

Why It Might Be a Fit

Empathetic, patient, and clear communicator with experience supporting social workers, clinicians, or similar frontline organisations in the US.

Requirements

• Empathetic and patient
• A clear communicator
• Calm under pressure
• Proactive and curious
• A builder