Customer Success Manager (West Coast)

Role Overview

As a Customer Success Manager, you’ll be part of a high-performance culture where you’ll make a huge impact, rapidly progress your career, and truly enjoy your work. You’ll be a strategic partner, helping organisations seamlessly embed our AI tools into the daily rhythm of frontline work.

What You Will Do

Drive adoption and training, act as the voice of the user, build the playbook, and create and improve help centre content, guides and FAQs.

Why It Might Be a Fit

You’ll empower social workers, clinicians, and human services teams across the United States, enabling them to use technology to make an even greater impact in American communities.

Requirements

• Empathetic and patient
• A clear communicator
• Calm under pressure
• Proactive and curious
• A builder