Founding Customer Success Manager

Role Overview

The role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey.

What You Will Do

You will be responsible for onboarding new partners, driving product adoption, project managing delivery, identifying and executing on opportunities for growth.

Why It Might Be a Fit

You will be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

Requirements

• Exceptional Relationship Building Skills
• Top-Class Communication Skills
• A Proactive Approach
• Meticulous Attention to Detail
• An Adaptive and Growth Mindset
• A Genuine Passion for Impact
• Startup Experience: 2 – 4 years in a high-growth VC-backed startup

Benefits

• Basic Salary of $80k – $130k
• Competitive commission
• Competitive range of perks based on geography
• Healthcare plan
• 401k
• Access to therapy, coaching, classes & content – powered by Oliva
• Your own financial well-being coach, through Bippit
• Generous Holiday – 23 days, including 3 days over the Christmas period + US public holidays
• Eligible for 6 weeks sabbatical after 3 years in service
• Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks
• WellBeam budget for activities enhancing wellbeing and professional development
• WFH Equipment budget – up to $400 allowance to be used on workstation equipment
• Free subscription to Calm meditation app