Senior Customer Success Manager

On Site Full TimeLondon, England, United KingdomBean

Role Overview

As a Senior CSM, you’ll manage complex, high-value customer relationships, leading them to achieve transformational outcomes with Bitsight. You’ll serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision.

What You Will Do

Key responsibilities include owning strategic relationships and outcomes for high-value accounts, designing and executing multi-year strategic account plans, and conducting executive business reviews demonstrating business impact.

Why It Might Be a Fit

To be a fit for this role, you’ll need 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles, with expertise in cybersecurity, cyber risk management, and industry trends.

Requirements

  • 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles
  • Expertise in cybersecurity, cyber risk management, and industry trends
  • Industry certifications preferred (CTPRP, CISSP, PMP, DASM)
  • Proven success managing large, complex, multi-stakeholder accounts through full lifecycle

Benefits

  • 80,000.00 – 100,000.00 GBP Annual
  • Offered an equity grant and opportunity to participate in an incentive compensation (bonus or commission) program

To apply for this job please visit bitsight.wd1.myworkdayjobs.com.

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