Role Overview
The Customer Success Manager plays a key role in ensuring the strategic and sustainable adoption of the Bedrock platform by customers, helping them realize measurable business value from the delivered features.
What You Will Do
You will lead value-based relationships with a portfolio of accounts, acting as the main point of coordination between customers, Product teams and internal stakeholders.
Why It Might Be a Fit
You will contribute to aligning product roadmap evolution with customer business challenges while driving adoption, governance and long-term customer success.
Requirements
- 5-10 years max of experience in a similar Customer Success role within the digital or software industry
- Proven experience managing strategic customer relationships and executive stakeholders
- Experience working in cross-functional environments involving Product and customer-facing teams
- Strong customer orientation with excellent relationship management skills
- Reliability, rigor and attention to detail
- Ability to take initiative and manage complex situations
- Ability to balance strategic thinking with operational execution
Benefits
- Work flexibility
- Brand-new office spaces with a great location
- Top-notch tech expertise
- Work Evolutions & opportunities within the company, as well as trainings
- Strong human connections knowledge sharing
To apply for this job please visit linkedin.com.
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