Customer Success Manager (U.S.)

Role Overview

Join beehiiv’s Customer Success team as a Customer Success Manager (CSM) to work with enterprise customers, drive product adoption, customer satisfaction, growth, and retention. The role requires strong relationship management skills and technical knowledge.

What You Will Do

Manage a portfolio of enterprise customer accounts, onboard new customers, provide strategic insights, deliver Quarterly Business Reviews, and become a customer advocate.

Why It Might Be a Fit

You’re a strategic operator with hands-on executional chops, comfortable working in ambiguous environments, and obsessed with customer outcomes and accelerating company growth.

Requirements

• 2+ years of experience in Customer Success, Account Management, or another client-facing role
• Excellent customer relationship management skills
• Strong communication, listening, writing, and time management skills
• Ability to problem-solve and resolve client issues quickly and efficiently
• Organized and reliable: able to work independently with little direction when necessary
• Genuine excitement about scaling a growing platform
• An ownership mentality
• Experience working in the email/newsletter space is a huge plus
• Hands-on experience using AI tools to streamline work

Benefits

• Competitive salary
• Stock options
• Health, dental, and vision insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual in-person team offsite
• Unlimited book budget
• Monthly Wellness Days (every third Friday of the month)