Role Overview
The Manager, Customer Operations will lead a team of client agents to deliver excellent customer service, driving the evolution of services and leveraging data and AI to innovate and enhance processes.
What You Will Do
The role involves managing day-to-day operations, coaching and developing team members, conducting deep-dive analysis of team performance and customer data, and implementing AI-driven solutions to streamline workloads and improve efficiency.
Why It Might Be a Fit
The ideal candidate will be a strong people leader with a deep analytical mindset, capable of leveraging data and AI to innovate and enhance processes, and will support team growth while strategically identifying opportunities to streamline workloads and improve customer metrics.
Requirements
- Leadership & Coaching
- Analytical & Problem-Solving
- Data-Driven Decision Making
- AI & Automation Acumen
- Change Management
- Adaptability & Prioritization
- Communication
- Technical Proficiency
Benefits
- Comprehensive compensation package
- Medical, dental, vision, and mental health benefits
- 35% discount on Bell services
- Exclusive offers from partners
To apply for this job please visit linkedin.com.
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