Customer Success Manager

Role Overview

As Customer Success Manager for Denmark, you’ll take ownership of a portfolio of approximately 60-80 customers, helping them get maximum value from the Benifex platform. Your focus will be on driving adoption and engagement, strengthening customer retention and satisfaction, and identifying opportunities for growth in partnership with our Account Directors.

What You Will Do

Own and independently prioritise a portfolio of approximately 60–80 primarily Danish customers, building trusted relationships across organisations of different sizes. Lead digital and in-person customer meetings, business reviews and success planning, connecting customers’ goals with the capabilities of the Benifex platform.

Why It Might Be a Fit

At least two years of relevant experience in a customer-facing role where you have independently managed and developed your own customer portfolio. Fluency in Danish, with the confidence to lead customer meetings, facilitate discussions and deliver presentations.

Requirements

• At least two years of relevant experience in a customer-facing role
• Fluency in Danish
• Strong portfolio management and organisational skills
• Experience working with digital systems or platforms
• Analytical and data-driven approach
• Strong relationship and stakeholder management skills