Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you’ll play an essential role in delivering an exceptional customer experience before customers even arrive at the dealership. You’ll build meaningful relationships with customers over the phone, through email, and via text, helping them schedule vehicle service, answer questions, and ensuring they feel informed, valued, and confident throughout the service process.

What You Will Do

Deliver an exceptional customer experience during every interaction by phone, email, text, and online. Serve as a trusted first point of contact by listening to customer needs and providing personalized solutions.

Why It Might Be a Fit

We’re looking for someone who is passionate about delivering exceptional customer experiences, naturally builds rapport and enjoys connecting with people, and has excellent verbal and written communication skills.

Requirements

• Minimum of 1 year of customer service experience
• Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued
• Strong computer skills and confidence learning new technology
• Experience with CRM software or appointment scheduling systems is a plus but not required
• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check

Benefits

• Paid time off that begins accruing on your first day
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding customer service and high performance