AVP / Manager, People Operations

Role Overview

As Manager, People Operations, you will lead a team that delivers timely, accurate, and compliant support across employee inquiries and core People processes. This role will help centralize and streamline global support by assessing current work, driving consistent ways of working, and translating the needs of People teams into scalable day-to-day execution.

What You Will Do

Lead, coach, and develop a team that supports both specialized HR administration and generalized employee lifecycle support across U.S., EMEA, and evolving global service needs. Provide hands-on operational leadership across benefits administration, global mobility and immigration, time off and leave administration, and vendor management support.

Why It Might Be a Fit

5+ years of progressive experience in Human Resources Operations, Shared Services, Employee Services, or a similar centralized service environment, including experience executing processes on behalf of internal stakeholders and hands-on responsibility for complex employee lifecycle work in a fast-paced organization.

Requirements

• 5+ years of progressive experience in Human Resources Operations, Shared Services, Employee Services, or a similar centralized service environment
• Direct experience in at least two of the following specialized areas within the U.S. and/or EMEA: benefits administration, global mobility/immigration, time off and leave of absence administration, or vendor management support
• Demonstrated leadership experience, including direct supervision, coaching, performance management, cross-training, and development of teams operating in a high-volume service environment supporting high-touch employee populations
• Working knowledge of compliance, controls, documentation, and risk considerations associated with HR administration across the U.S. and/or EMEA
• Excellent communication and stakeholder management skills, with the ability to build credibility, influence decisions, and work effectively across multiple levels of the organization
• Sound operational judgment and discretion, with the ability to work independently, manage competing priorities, handle sensitive employee matters and escalations with accuracy and confidentiality, and escalate issues involving risk, policy, or broader stakeholder impact
• Strong analytical and process improvement skills, including experience using operational data to identify trends, assess capacity, determine root causes, and recommend scalable solutions
• Experience using HRIS, case management, and workflow tools to support operational effectiveness; advanced familiarity with Workday is strongly preferred
• Ability to operate effectively in a globally connected, U.S.-based corporate environment, balancing regional requirements with consistent service standards and scalable ways of working