Marketing Operations Manager

Role Overview

The Marketing Operations Manager is a key member of the Beth Israel Lahey Health (BILH) Marketing team, supporting the Director of Marketing Operations in developing and implementing the department’s operational infrastructure. This role helps establish consistent and scalable ways of working across the marketing department by developing and documenting workflows, strengthening project and portfolio management practices, optimizing marketing tools and technology, and improving visibility into priorities, capacity, project health, and performance.

What You Will Do

The Manager will partner with the Director of Marketing Operations to develop, implement, and continuously improve the marketing department’s operational infrastructure and ways of working. This includes assessing, developing, documenting, and maintaining workflows, processes, standards, templates, and governance practices that improve efficiency, consistency, accountability, and collaboration.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5 years in project management, performance improvement, marketing operations, process improvement, consulting, marketing, or related field, with experience working in healthcare or a complex organization preferred.

Requirements

• Bachelor’s degree in Business, Healthcare, Organizational Management, Quality, Marketing or related field
• Project Management Professional (PMP) preferred
• A minimum of 5 years in project management, performance improvement, marketing operations, process improvement, consulting, marketing, or related field
• Experience working in healthcare, or another complex organization is preferred
• Creative production project management experience preferred